Is AI the Future of VoIP?

Voice over Internet Protocol (VoIP) has transformed communication capabilities for businesses of all sizes. This cloud-based technology is cost-effective, flexible, and reliable. VoIP services from Gabbit provide superior call quality with an extensive list of features. We are constantly looking for ways to advance our capabilities, and possibilities available with artificial intelligence (AI) technology are rapidly evolving.

AI is the at the forefront of technology in every sector. As an active partner in communications, here are some of the ways AI can revolutionize VoIP services.

Automating tasks:

AI can be used to automate tasks such as call routing, voicemail transcription, and customer support. This can free up employees to focus on more important tasks, and it can also improve customer service by providing faster and more accurate responses.

Personalizing experiences:

AI can be used to personalize the VoIP experience for each user. This can be done by tailoring call routing, voicemail greetings, and other features to the user’s preferences. This can make users feel more valued and can also lead to increased satisfaction with the VoIP service.

Analytics:

AI can provide predictive analytics to human-to-human interactions over VoIP connections. The knowledge gleaned from this analysis leads to deeper insights into customer behavior. This might be in the form of predicting future purchase decisions and improving engagement. For example, machine learning models can intervene to provide real-time insights and suggestions to the computer screen of your agent to improve the conversation. AI can then complete a task without human involvement, such as sending a customer feedback form based on the conversation.

Perfecting call quality:

AI can be used to refine call quality by reducing background noise and enhancing the sound of voices. The result provides the quality of an in- person conversation.

There was a time when VoIP as a medium for business communications was in its infancy. While revolutionary, VoIP was limited by the capabilities of the Internet. As technology advances, so does the ability of VoIP to meet all of your business needs.

AI is not new to VoIP. It has been integrated into several important functions including call routing and automated attendants. AI’s most important advantage comes from the ability to free your employees to focus on more complex issues. Gabbit’s exceptional VoIP services offer incredible value and makes communication seamless for your employees and stakeholders.

Let us show you how today’s VoIP
is an integral part of your success tomorrow.

As a part of your organization’s overall growth strategy, our VoIP service is easily scaled to meet your growing needs. Ask our communication professionals about how Gabbit’s hosted VoIP is an integral part of your communication solution and how our advanced technology will keep your calls safe, clear and reliable. Contact Gabbit today at 1-855-542-2248, or email us at sales@gabbit.com.