IVR 101: What Every Business Owner Needs to Know Interactive Voice Response, or IVR, is a communications technology in use for almost five decades. IVR technology has advanced to become an essential element of any company's customer communication strategy. IVR saves time, streamlines customer interactions, and ultimately, increases revenue. However, business owners should learn

What You Need to Know about the European Union's Digital Services Act (DSA) In a constantly evolving digital landscape, the European Union undertook an effort to update and modernize its digital platform regulations. This resulted in the Digital Services Act (DSA) that forms a single set of rules that apply to companies doing business

Do My Employees Need a VPN? In today's digital age, the way we work has transformed. With remote work and increasing reliance on online tools and resources, ensuring the security and privacy of your employees' online activities has never been more important. One useful security tool is the Virtual Private Network (VPN). Let’s take